How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Awaycompleted Plumbing to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to file a complaint and what happens next. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Awaycompleted Plumbing
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a plumber we connected you with

If the Problem Is With a Provider

Plumbers in our network are independent businesses. They are responsible for their own estimates, prices, work and customer service. If you are unhappy with work done in your home, the usual first step is to raise it with the plumber directly and keep a written record.

We would still like to hear about it. Feedback on providers helps keep our network honest. A provider who repeatedly falls short of our expectations may be removed from the network. Please know that Awaycompleted Plumbing cannot settle contract disputes, give refunds for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@awaycompleted.living and include:

• Your name and how we can reach you
• The date you contacted us or the plumber
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about plumbing work itself, your state or local plumbing licensing board may be able to help.

Contact

Email: contact@awaycompleted.living